Netfor
Information Technology And Services, Visionary Way, Fishers, , 46038, Indiana, 12115, United States, 51-200 Employees
Phone Number: 80********
Who is NETFOR
The ART and Science of the Customer Experience is a proven combination of knowledge and understanding to create happy clients. Weve created an outsourced solution to leverage our know-how...
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Headquarters: 12115 Visionary Way, Fishers, Indiana, 46038, United States
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Date Founded: 1995
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Employees: 51-200
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Revenue: $50 Million to $100 Million
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Active Tech Stack: See technologies
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CEO:
Jeff Medley
Email
Phone
Industry: Information Technology and Services
SIC Code: 7373
Netfor Org Chart and Mapping
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Frequently Asked Questions Regarding Netfor
Answer: Netfor's headquarters are located at Visionary Way, Fishers, , 46038, Indiana, 12115, United States
Answer: Netfor's phone number is 80********
Answer: Netfor's official website is https://netfor.com
Answer: Netfor's revenue is $50 Million to $100 Million
Answer: Netfor's SIC: 7373
Answer: Netfor has 51-200 employees
Answer: Netfor is in Information Technology and Services
Answer: Netfor contact info: Phone number: 80******** Website: https://netfor.com
Answer: The ART and Science of the Customer Experience is a proven combination of knowledge and understanding to create happy clients. Weve created an outsourced solution to leverage our know-how toward creating seamless client support while removing the burden of tier one care. Our 24x7x365 offering incorporates collaborative results for your technology needs. With Netfors ART and Science methodology, theres no waiting for a call to be answered and no shortage of brainpower when a challenge hits your network. Our agents work together to address problems quickly for you and your clients. The bottom line: We respond when you need it the most. Tier One and NOC Services: Create a standard operating procedure manual (your owners manual) for your service desk U.S. based agents in the heart of the Midwest 24 x 7 availability, 365 days a year. Use us during business hours and beyond Dedicated call management system for you and your team(s) A live person is always addressing your needs, each and every ticket A sophisticated platform is included in our service no hidden licensing fees ITSM and ITIL based Target 5 percent or less call abandonment rate 70 percent target call answer time of 20 seconds or less; 85 percent target email response of 2 hours or less First call resolution target of 70 percent and greater Netfors offering is ideal for helping your technology team create a 24/7 support model fast. We shine when the heat is on and the timeline is tight just like you. We have been recognized as a support leader, drink the ITIL kool-aid and foster a client satisfaction rate of 98.9%. Lets talk about where our support ends and yours begins and how, together, we can create meaningful customer experiences.
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