American Customer Satisfaction Index

American Customer Satisfaction Index

Market Research, Po Box 2327, Ann Arbor, Michigan, 48106, United States, 11-50 Employees

theacsi.org

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Who is AMERICAN CUSTOMER SATISFACTION INDEX

The American Customer Satisfaction Index (ACSI) is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the Un...

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  • Po Box 2327, Ann Arbor, Michigan, 48106, United States Headquarters: Po Box 2327, Ann Arbor, Michigan, 48106, United States
  • 1994 Date Founded: 1994
  • 11-50 Employees: 11-50
  • dollar-icon Revenue: $10 Million to $25 Million
  • tech-icon Active Tech Stack: See technologies

industries-icon Industry: Market Research

SIC SIC Code: 6211 | NAICS Code: 541618 | Show More

checked-icon Does something look wrong? Fix it. | View contact records from AMERICAN CUSTOMER SATISFACTION INDEX

American Customer Satisfaction Index Org Chart and Mapping

Employees

Sarah Lefebvre

Sales and Marketing Associate

Denise Lund

Freelance Flash Developer

Similar Companies to American Customer Satisfaction Index

CFI Group

  • 51-200 51-200
  • 100 Million to 250 Million $ 100 Million to 250 Million
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Frequently Asked Questions Regarding American Customer Satisfaction Index

Answer: American Customer Satisfaction Index's headquarters are located at Po Box 2327, Ann Arbor, Michigan, 48106, United States

Answer: American Customer Satisfaction Index's phone number is 73********

Answer: American Customer Satisfaction Index's official website is https://theacsi.org

Answer: American Customer Satisfaction Index's revenue is $10 Million to $25 Million

Answer: American Customer Satisfaction Index's SIC: 6211

Answer: American Customer Satisfaction Index's NAICS: 541618

Answer: American Customer Satisfaction Index has 11-50 employees

Answer: American Customer Satisfaction Index is in Market Research

Answer: American Customer Satisfaction Index top competitors include: CFI Group

Answer: American Customer Satisfaction Index contact info: Phone number: 73******** Website: https://theacsi.org

Answer: The American Customer Satisfaction Index (ACSI) is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The ACSI uses data from interviews with roughly 70,000 customers annually as inputs to an econometric model for measuring customer satisfaction with more than 225 companies in 47 industries and 10 economic sectors, as well as over 100 services, programs, and websites of federal government agencies. ACSI results are released on a monthly basis, with all measures reported using a scale of 0 to 100. ACSI data have proven to be strongly related to a number of essential indicators of micro and macroeconomic performance. For example, firms with higher levels of customer satisfaction tend to have higher earnings and stock returns relative to competitors. Stock portfolios based on companies that show strong performance in ACSI deliver excess returns in up markets as well as down markets. And, at the macro level, customer satisfaction has been shown to be predictive of both consumer spending and gross domestic product growth. The Index was founded at the University of Michigans Ross School of Business and is produced by ACSI LLC.

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