American Customer Satisfaction Index
Market Research, Po Box 2327, Ann Arbor, Michigan, 48106, United States, 11-50 Employees
Phone Number: 73********
Who is AMERICAN CUSTOMER SATISFACTION INDEX
The American Customer Satisfaction Index (ACSI) is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the Un...
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Headquarters: Po Box 2327, Ann Arbor, Michigan, 48106, United States
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Date Founded: 1994
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Employees: 11-50
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Revenue: $10 Million to $25 Million
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Active Tech Stack: See technologies
Industry: Market Research
SIC Code: 6211
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NAICS Code: 541618 |
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51-200
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$ 100 Million to 250 Million
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Frequently Asked Questions Regarding American Customer Satisfaction Index
Answer: American Customer Satisfaction Index's headquarters are located at Po Box 2327, Ann Arbor, Michigan, 48106, United States
Answer: American Customer Satisfaction Index's phone number is 73********
Answer: American Customer Satisfaction Index's official website is https://theacsi.org
Answer: American Customer Satisfaction Index's revenue is $10 Million to $25 Million
Answer: American Customer Satisfaction Index's SIC: 6211
Answer: American Customer Satisfaction Index's NAICS: 541618
Answer: American Customer Satisfaction Index has 11-50 employees
Answer: American Customer Satisfaction Index is in Market Research
Answer: American Customer Satisfaction Index top competitors include: CFI Group
Answer: American Customer Satisfaction Index contact info: Phone number: 73******** Website: https://theacsi.org
Answer: The American Customer Satisfaction Index (ACSI) is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The ACSI uses data from interviews with roughly 70,000 customers annually as inputs to an econometric model for measuring customer satisfaction with more than 225 companies in 47 industries and 10 economic sectors, as well as over 100 services, programs, and websites of federal government agencies. ACSI results are released on a monthly basis, with all measures reported using a scale of 0 to 100. ACSI data have proven to be strongly related to a number of essential indicators of micro and macroeconomic performance. For example, firms with higher levels of customer satisfaction tend to have higher earnings and stock returns relative to competitors. Stock portfolios based on companies that show strong performance in ACSI deliver excess returns in up markets as well as down markets. And, at the macro level, customer satisfaction has been shown to be predictive of both consumer spending and gross domestic product growth. The Index was founded at the University of Michigans Ross School of Business and is produced by ACSI LLC.
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