Zappix

Zappix

Computer Software, 25 Mall Rd, Burlington, Massachusetts, 01803, United States, 11-50 Employees

zappix.com

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phone no Phone Number: 78********

Who is ZAPPIX

Zappixs cloud-based Mobile On-Demand Visual IVR Solution transforms the Customer Care Experience by Improving Customer Satisfaction, Increasing Self Service Rates, Reducing Costs, and Imp...

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industries-icon Industry: Computer Software

SIC SIC Code: 7372

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Frequently Asked Questions Regarding Zappix

Answer: Zappix's headquarters are located at 25 Mall Rd, Burlington, Massachusetts, 01803, United States

Answer: Zappix's phone number is 78********

Answer: Zappix's official website is https://zappix.com

Answer: Zappix's revenue is $5 Million to $10 Million

Answer: Zappix's SIC: 7372

Answer: Zappix has 11-50 employees

Answer: Zappix is in Computer Software

Answer: Zappix contact info: Phone number: 78******** Website: https://zappix.com

Answer: Zappixs cloud-based Mobile On-Demand Visual IVR Solution transforms the Customer Care Experience by Improving Customer Satisfaction, Increasing Self Service Rates, Reducing Costs, and Improving Agent Collaboration. Zappix's Visual IVR dramatically improves the customer experience by providing a visual interface on the callers smartphone when calling the call center. With a Visual IVR, the Modern caller now has a new way of getting the information they need by touching their screen to fill out a form, request information, book a service, and more... They no longer need to wait for long lists of menu options and can get the information they called about easily and quickly. Businesses achieve dramatic benefits with Zappix solution: Significant improvement of Customer Experience (CX) and Net Promoter Score (NPS). Improves Self-Service rates and containment rate by over 50% using the self-service omni-channel communication - without the need to transfer to a live agent. Powerful Actionable Analytics that allows the enterprise to assess customers' behaviors and improve the customer experience. Easy to integrate with currently installed IVR system - complementary solution, with simple and quick integration. A robust management console allows making changes to the Visual IVR menus and publish the updates instantly.

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