Zappix
Computer Software, 25 Mall Rd, Burlington, Massachusetts, 01803, United States, 11-50 Employees
Phone Number: 78********
Who is ZAPPIX
Zappixs cloud-based Mobile On-Demand Visual IVR Solution transforms the Customer Care Experience by Improving Customer Satisfaction, Increasing Self Service Rates, Reducing Costs, and Imp...
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- Headquarters: 25 Mall Rd, Burlington, Massachusetts, 01803, United States
- Date Founded: 2011
- Employees: 11-50
- Revenue: $5 Million to $10 Million
- Active Tech Stack: See technologies
- CEO: Yossi Abraham
Industry: Computer Software
SIC Code: 7372
Zappix Org Chart and Mapping
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Frequently Asked Questions Regarding Zappix
Answer: Zappix's headquarters are located at 25 Mall Rd, Burlington, Massachusetts, 01803, United States
Answer: Zappix's phone number is 78********
Answer: Zappix's official website is https://zappix.com
Answer: Zappix's revenue is $5 Million to $10 Million
Answer: Zappix's SIC: 7372
Answer: Zappix has 11-50 employees
Answer: Zappix is in Computer Software
Answer: Zappix contact info: Phone number: 78******** Website: https://zappix.com
Answer: Zappixs cloud-based Mobile On-Demand Visual IVR Solution transforms the Customer Care Experience by Improving Customer Satisfaction, Increasing Self Service Rates, Reducing Costs, and Improving Agent Collaboration. Zappix's Visual IVR dramatically improves the customer experience by providing a visual interface on the callers smartphone when calling the call center. With a Visual IVR, the Modern caller now has a new way of getting the information they need by touching their screen to fill out a form, request information, book a service, and more... They no longer need to wait for long lists of menu options and can get the information they called about easily and quickly. Businesses achieve dramatic benefits with Zappix solution: Significant improvement of Customer Experience (CX) and Net Promoter Score (NPS). Improves Self-Service rates and containment rate by over 50% using the self-service omni-channel communication - without the need to transfer to a live agent. Powerful Actionable Analytics that allows the enterprise to assess customers' behaviors and improve the customer experience. Easy to integrate with currently installed IVR system - complementary solution, with simple and quick integration. A robust management console allows making changes to the Visual IVR menus and publish the updates instantly.
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