Sqm Group
Research, Valmont PLZ, Coeur d'Alene, , 68154, Idaho, 15000, United States, 51-200 Employees
Phone Number: +18*********
Who is SQM GROUP
SQM GROUP SQM Group is a software company specializing in customer service QA management for call center agents. Our software solution helps call centers and agents improve FCR, Csat, pro...
Read More
-
Headquarters: 15000 Valmont PLZ, Coeur d'Alene, Idaho, 68154, United States
-
Date Founded: 1996
-
Employees: 51-200
-
Revenue: $10 Million to $25 Million
-
Active Tech Stack: See technologies
SIC Code: 
SQM Group Org Chart and Mapping
Email
Phone
Sign in to CIENCE GO Data to uncover contact details
Free credits every month
Frequently Asked Questions Regarding SQM Group
Answer: SQM Group's headquarters are located at Valmont PLZ, Coeur d'Alene, , 68154, Idaho, 15000, United States
Answer: SQM Group's phone number is +18*********
Answer: SQM Group's official website is https://sqmgroup.com
Answer: SQM Group's revenue is $10 Million to $25 Million
Answer: SQM Group's SIC: 8732
Answer: SQM Group's NAICS: 541910
Answer: SQM Group has 51-200 employees
Answer: SQM Group is in Research
Answer: SQM Group contact info: Phone number: +18********* Website: https://sqmgroup.com
Answer: SQM GROUP SQM Group is a software company specializing in customer service QA management for call center agents. Our software solution helps call centers and agents improve FCR, Csat, provide great customer service, and reduce costs. We are a specialist firm for the call center industry in measuring, benchmarking, tracking, and improving FCR. At the heart of our services is SQMTM Customer Service QA Software, FCR and Csat research, best practices consulting, and awarding for FCR and Csat performance. We help call centers to improve FCR, deliver a great Csat, reduce operating costs, and improve the Net Promoter Score. Our mySQMTM Customer Service QA Software is a SaaS-based subscription platform explicitly built for call centers. Our Personalized IntelligenceTM software features assist agents, supervisors, managers, and analysts in measuring and improving FCR and customer experience. HISTORY Mike Desmarais founded SQM Group in 1996. Our revenue has grown at a 12% compound annual growth rate over the last five years. SQM has 175 employees with approximately equal amounts of employees working in the Coeur d Alane, Idaho, and Vernon, British Columbia locations. SQM has developed (FCR) customer experience management software which has been in development for four years and has had an R&D budget that is 20% of the companys revenue compared to a traditional professional services firm R&D budget of 6% of revenue. PRODUCTS Software Our First Call Resolution software is specifically designed to measure and improve contact center customer experience, reduce operating costs, and deliver a great customer experience. Research SQM offers benchmarking and tracking the voice of the customer and employee studies designed to improve FCR and provide great CX. Awarding - Our call center awards recognize top-performing call centers, leaders, supervisors, and agents for First Call Resolution, customer experience, and best practices since 2000.
Premium Sales Data for Prospecting
-
Sales data across over 200M records
-
Up-to-date records (less decayed data)
-
Accurate Email Lists (real-world tested)
-
Powerful search engine and intuitive interface
Get Full Access
Sign in to CIENCE GO Data to uncover contact details
Free credits every month