Heart Of The Customer
Management Consulting, 1608 Emerson Ave N, Minneapolis, Minnesota, 55411, United States, 11-50 Employees
Phone Number: 61********
Who is HEART OF THE CUSTOMER
Heart of the Customer cuts through the noise to identify what is most critical to improve both business and customer outcomes. We work with our clients to create a strong sense of urgency...
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Headquarters: 1608 Emerson Ave N, Minneapolis, Minnesota, 55411, United States
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Date Founded: 2010
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Employees: 11-50
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Revenue: $10 Million to $25 Million
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Active Tech Stack: See technologies
Industry: Management Consulting
SIC Code: 2711
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NAICS Code: 54 |
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Frequently Asked Questions Regarding Heart of the Customer
Answer: Heart of the Customer's headquarters are located at 1608 Emerson Ave N, Minneapolis, Minnesota, 55411, United States
Answer: Heart of the Customer's phone number is 61********
Answer: Heart of the Customer's official website is https://heartofthecustomer.com
Answer: Heart of the Customer's revenue is $10 Million to $25 Million
Answer: Heart of the Customer's SIC: 2711
Answer: Heart of the Customer's NAICS: 54
Answer: Heart of the Customer has 11-50 employees
Answer: Heart of the Customer is in Management Consulting
Answer: Heart of the Customer contact info: Phone number: 61******** Website: https://heartofthecustomer.com
Answer: Heart of the Customer cuts through the noise to identify what is most critical to improve both business and customer outcomes. We work with our clients to create a strong sense of urgency to improve the customer experience and to engage a powerful change coalition before getting into the nuts and bolts of journey mapping and customer journey improvements. Its this focus that has customers using us to map three, four, five, even six different customer journeys, ensuring progress continues. Most program in fact, many peg it as three out of four fail to drive customer-focused change. By incorporating change management principles, we make sure that we address the most critical issues, and engage both leadership and line staff in the solutions. While were best known for our journey mapping work hey, we wrote the book on the subject! our team of experts provides a full suite of customer experience solutions, including both consulting and software implementation. Some of our more popular services include: - Customer journey mapping - Executive dashboards that combine business and customer outcomes - Journey orchestration - CX Workshop facilitation - Customer and business measurement alignment - Training on customer experience and journey mapping best practices - Executive coaching - Qualtrics solution implementation But dont just take our word for it. "Listening and having a deep understanding of our customer journey has been essential in working toward delivering a best-in-class customer experience...Heart of the Customer really helped us design a journey mapping process that would work for us...It helped drive a culture shift in the company." Jen Zamora, Senior Global Director of CX and Commercial Excellence, Dow
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