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Customer Experience has become an increasingly popular term in recent years. Companies that provide exceptional CX better retain their clients. Lacking up-to-date data and a clear vision or company culture hinder a company from delivering great customer experience. Recently, we decided to learn more about CX by speaking with Carlos Hidalgo, founder and CEO of VisumCx, who has helped many…
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Carlos Hidalgo: “Organizations need to deliver a good buying experience as part of a more holistic CX”